John Heltzer

Executive Vice President, Chief Operating Officer

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Considered an innovator in the call center industry, John has led the continued growth of this fast-paced facet of Protocol Global Solutions. As the head of Protocol’s Contact Center Services Division, John is responsible for Global Sales and Operations, including seven contact centers located in the United States and Canada, and two off-shore international contact center locations.

Prior to joining Protocol in early 2001, John served as Vice President of Operations for ShopTalk Networks, where he helped build the organization into one of the leaders in the design and deployment of front-end, speech-enabled technology applications. This included creating one of the largest consumer-based, mobile-commerce voice platforms in the industry. He also spent three years at APAC Teleservices as Director of Operations, where he was personally responsible for 29 call centers across America, totaling over $70 million in annual revenues.

In addition, John spent five years at Servco, Inc., where he was Director, National Operations. There, he helped develop this start-up company into one of the premier outsourced retail merchandising companies in the business—growing it from 14 local employees to over 600 national field merchandising positions. He later assisted in the successful merger of Servco, Inc. with Spar Marketing Services, one of the largest providers of integrated marketing and specialized retail services in the country.

John is a graduate of University of Colorado - Boulder, CO.