Call Center Services
Solutions for your Call Center
Customer care demands have never been higher than they are in today’s overdriven marketplace. At the same time, your business must keep a breakneck business development pace to achieve growth.
At Protocol Global Solutions, we deliver game-changing Call center services that help your business achieve critical customer care and sales growth objectives. We start by hiring only the best Call center managers and agents. We train them to understand your business as intimately as possible. And we motivate them to deliver only the highest level of service for your customers and your business needs. Our commitment to performance on every level, for every customer care, sales and lead generation need you may have, sets Protocol apart.
Whether you need an experienced sales professional, a savvy technical support specialist, or highly skilled and
expertly-trained customer service staff, Protocol can deliver your Call Center Services Solution.
Call Center Services Technology
Protocol has over 2,200 web-enabled seats and handles more than 115 million customer interactions per year.
Our integrated technology platforms include Avaya’s Converged IP Infrastructure and SER’s outbound solution with an available call blending environment that allows
representatives to be switched seamlessly between inbound and outbound call campaigns and Web communications,
maximizing the efficient use of all available representative resources.
Protocol’s continued investment in technology also ensures an infrastructure that is both robust and secure.
We utilize Avaya’s high availability architecture and geographically distributed dialers connected by fully
redundant VoIP grade MPLS networks to ensure maximum up time. In addition, all of our sites are
certified as fully PCI compliant.