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Case Management & Monitoring Services

Case Load Automation

24x7 Offender Monitoring

Fee Collection Services

Powerful Experience & Expertise

“The reason I love this system is because you can get all of your information in one place whenever you need it.”

Director, Fugitive Operations

“This system is so easy to use; it lets my officers spend more time with parolees.”

Parole Supervisor

“I used to spend hours searching through paper files to manage my caseload; this system has allowed me to find all the information I need in literally seconds with more complete information than my old paper files.”

Parole Officer

“The system gives me complete access to records I need without having to print multiple reports from different systems.”

Parole Officer

“I can access the system 24/7 from work, home, on my PDA, anywhere. I am never scrambling to get to the office late at night just to look up information for a new arrest or violation that I need to attend to right away.”

Parole Officer

24x7 Offender Monitoring

System-wide caseload management tools are just one aspect of the Protocol Case Management and Monitoring Solution. Our comprehensive 24/7 offender monitoring solution offers a suite of powerful tools that keep officers up-to-date on the real-time status of every offender in the system. By automating routine and time-consuming tasks such as check-in interviews and movement requests, officers have the freedom to do their jobs the way they’ve always wanted.

Full Service GPS and RF Monitoring – GPS and RF transmitters integrated with the caseload management software platform let officers on patrol track the exact location of every offender in the system.

Integrated VAS Platform – A custom-developed, bilingual Voice Automation Services (VAS) platform allows offenders to check in automatically. Successful check-ins and status changes are reflected immediately in case notes, while missed check-ins generate automatic alerts. The VAS platform is also connected to live operators for further verification if necessary.

Offender Movement Verification – From a paperwork standpoint, offender movement requests are among the most time-consuming tasks in most parole systems. Protocol can reduce movement processing time by up to 70% by automating movement request, approval and follow-up functions.

Outbound Attendance Verification – Ensure every offender is keeping current with required counseling sessions or court appearances with an automated attendance verification solution. A system-triggered outbound call connects offenders with the system’s VAS platform or a live operator to verify attendance. Each case is updated with the resulting data in real-time.

Real-Time Violation Response – Identify and respond to violations in minutes, not hours, with Protocol. Once a violation event such as unapproved movement, a missed check-in, interview or counseling session is identified, alerts are immediately triggered to officers and administrators.

Want to learn more? Contact a Protocol Corrections solutions expert at 1-800-677-2001.