Case Load Automation

Every day, parole officers throughout the country find themselves overmatched – not by the offenders on their case load, but by antiquated tools they depend on to keep track of them. Without instant access to critical data such as offender status, movement requests and monitoring details, officers struggle to quickly and accurately identify and respond to parole violations.

The nerve center of the Protocol Case Management and Monitoring Solution is a web-based application that gives officers the power to access and update their caseload – in real time, from anywhere:

Real-Time Data Access and Reporting – Officers with mobile computing equipped vehicles can identify offenders and access case details in real time while on patrol. The Case Management and Monitoring Solution can be accessed via laptop, PDA or phone for total caseload access from anywhere, at any time.

Advanced Data Management – The system provides officers with a system-wide matrix of parole officer and offenders for seamless information sharing. Data can be filtered and customized for supervisor-, administrator- and officer-specific users.

Highly Trained Live Operators – Much more than a software solution, Protocol’s Case Management and Monitoring Solution features a dedicated call center staffed with live agents available 24/7. When officers need to make an instant update to a specific case, they can dictate case notes to a specially-trained operator. Case updates are reflected instantly in the system to ensure seamless and accurate case management.

Want to learn more? Contact a Protocol Corrections solutions expert at 1-800-677-2001.