Case Management

Protocol provides a fully automated Supervision solution by implementing business process(es) enabling a 360° View of an Offender. We do this by leveraging an Account Management Team, Technology Team and Live Operators who are fully trained and experienced with implementing and managing custom Case Management Solutions.

Protocol sets up our Communications Control Center to seamlessly (as much as possible) facilitate data sharing and processing between your Agency and any agencies/sources deemed necessary to support your requirements for a 360° View of an Offender. Examples of these sources are: Your Officers/Agents, Law Enforcement, Service Providers, ReEntry Programs, Transition Houses, County Jails, Health Providers, Electronic Monitoring Providers or any other source you feel beneficial.

Protocol then sets up a Case Management/Compliance System based on your Agencies functional requirements and business rules with a web interface. Agencies then have access to provide and receive “event” data through Protocol’s Communication Control Center via live operator, eMail, Fax, PC/Laptop, PDA or an IVR solution. The system is set up to provide a standardized framework for managing and retrieving Individual or Case data in chronological order.

The following is an example of the type of event/data Protocol can capture:

Officer/Agent Case Notes Movement Schedules Warrants Drug Testing Mental Health Records Supervision/Compliance Incidents

Offender Check-in's Arrests Violations / Alarms (EMS) Substance Abuse Testing CCIC Terminal Hits Miscellaneous Sources

Protocol’s Case Management/Compliance System provides access to any of the source and event data captured in real-time thru a comprehensive easy to use web interface.

Want to learn more? Contact a Protocol Corrections solutions expert at 1-888-251-1854.