Fee Collection

If utilizing our IVR Solution for Offender Check-in’s, Protocol will build prompts into the IVR system to inform offenders of their current fee balance that is due and/or overdue for the current date.

If utilizing our 24/7 Communication Control Center supported by live operators; offenders will be informed of any balance owed during each phone call with an operator. In addition, while speaking to a live operator, the offender can also be given the option to pay their current balance owed via credit card transaction.

For offenders who are not checking in that have missed payments, Protocol can incorporate outbound phone calls to their home phone number to ask for payment either by remittance envelope or by credit card.

In the web-based case management system there is a payment ledger that calculates fees owed and submitted. There are many indicators throughout the system for Officers/Agents to be made aware of any missed payments by offenders. Officers/Agents may also leave messages for offenders to bring about prompt payment as needed.

Additionally, Protocol can provide the Agency with pre-printed envelopes with the P.O. Box address set up for your State Agency. Each Officer/Agent is given a supply of envelopes which they then give to the offender during face to face visits. Protocol can manage the payment process for the Agency if desired.

As part of our comprehensive case management system, we offer Fee Collection reporting to assist in the overall Supervision of offenders on parole or probation.

Want to learn more? Contact a Protocol Corrections solutions expert at 1-888-251-1854.