Call Center Services
Call Center Services
“The reason I love this system is because you can get all of your information in one place whenever you need it.”
Director, Fugitive Operations
“This system is so easy to use; it lets my officers spend more time with parolees.”
Parole Supervisor
“I used to spend hours searching through paper files to manage my caseload; this system has allowed me to find all the information I need in literally seconds with more complete information than my old paper files.”
Parole Officer
“The system gives me complete access to records I need without having to print multiple reports from different systems.”
Parole Officer
“I can access the system 24/7 from work, home, on my PDA, anywhere. I am never scrambling to get to the office late at night just to look up information for a new arrest or violation that I need to attend to right away.”
Parole Officer
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Call Center Services
Call Center Services


Fee Collection Services



Supervision fee collection can be a drain on time, money and resources for many state parole agencies. Part of the Protocol Case Management and Monitoring Solutions suite of tools, our automated fee collections services can drastically reduce costs and maximize revenue with our efficient solutions:

Automated Fee Collection – We utilize a blend of live operators and a custom-developed Voice Automation Services (VAS) platform to handle outbound and inbound fee collection calls. Protocol can also accept and process payments made through direct mail remittance notices.

Well-Established Program – By partnering with Protocol, state and local parole agencies can leverage the efficiencies of a well-established offender fee collection program for pennies a day. With more than 4.5 million transactions handled annually for corrections agencies in 17 states, Protocol has the experience and expertise necessary to manage your important offender fee collections programs.

Want to learn more? Contact a Protocol Corrections solutions expert at 1-800-677-2001.




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