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Case Management & Monitoring Services

Case Load Automation

24x7 Offender Monitoring

Fee Collection Services

Powerful Experience & Expertise

“The reason I love this system is because you can get all of your information in one place whenever you need it.”

Director, Fugitive Operations

“This system is so easy to use; it lets my officers spend more time with parolees.”

Parole Supervisor

“I used to spend hours searching through paper files to manage my caseload; this system has allowed me to find all the information I need in literally seconds with more complete information than my old paper files.”

Parole Officer

“The system gives me complete access to records I need without having to print multiple reports from different systems.”

Parole Officer

“I can access the system 24/7 from work, home, on my PDA, anywhere. I am never scrambling to get to the office late at night just to look up information for a new arrest or violation that I need to attend to right away.”

Parole Officer

Powerful Experience and Expertise

At Protocol Global Solutions, we understand the critical public safety benefits of an efficient, effective parole system. Our Case Management and Monitoring Solution combines an intuitive, web-based caseload management solution, data management and offender monitoring technology, specially trained contact center agents and a custom-developed VAS platform to automate many of the clerical functions that bog down parole management in many areas.

These solutions weren’t developed in a vacuum; they are the products of Protocol’s extensive experience managing the critical data management and communications functions of corrections agencies throughout the country.

Through our Case Management and Monitoring Solution, Protocol:

Processes 4.5 million law enforcement transactions annually.
Currently works with corrections agencies in 17 states to provide parole case management and monitoring services.
Receives more than 3.3 million inbound calls annually from officers, law enforcement agencies and counselors.
Initiates more than 1.2 million outbound calls annually to verify offenders’ work schedules, verify presence at counseling sessions and follow-up on violations occurring from electronic monitoring equipment.