Contact Center Services

Solutions for your Contact Center

Customer care demands have never been higher than they are in today’s overdriven marketplace. At the same time, your business must keep a breakneck business development pace to achieve growth.

At Protocol Global Solutions, we deliver game-changing contact center services that help your business achieve critical customer care and sales growth objectives. We start by hiring only the best contact center managers and agents. We train them to understand your business as intimately as possible. And we motivate them to deliver only the highest level of service for your customers and your business needs. Our commitment to performance on every level, for every customer care, sales and lead generation need you may have, sets Protocol apart.

Whether you need an experienced sales professional, a savvy technical support specialist, or highly skilled and expertly-trained customer service staff, Protocol can deliver your Contact Center Services Solution.

Contact Center Services Technology

Protocol has over 2,200 web-enabled seats and handles more than 115 million customer interactions per year. Our integrated technology platforms include Avaya’s Converged IP Infrastructure and SER’s outbound solution with an available call blending environment that allows representatives to be switched seamlessly between inbound and outbound call campaigns and Web communications, maximizing the efficient use of all available representative resources.

Protocol’s continued investment in technology also ensures an infrastructure that is both robust and secure. We utilize Avaya’s high availability architecture and geographically distributed dialers connected by fully redundant VoIP grade MPLS networks to ensure maximum up time. In addition, all of our sites are certified as fully PCI compliant.