Marketing Support Services

In addition to providing Inbound, Outbound, and Automated Voice Technology services, Protocol also provides a suite of supplementary services to connect you with your customers that includes Data Analytics, Database Marketing, Chat, Email, and e-Marketing services.

Data Analytics

At Protocol, competitive superiority comes through delivering the best alignment of data, offer, and message, keeping the individual consumer directly in mind. Protocol’s strategic marketing team provides a full service solution to marketing including strategic consulting, targeting, and product-consumer alignment to ensure an integrated approach. We specialize in the definition and implementation of strategic marketing solutions to support all of the processing and marketing decisions involved in Prospect and Customer management.

Database Development & Management

A current, well-managed database is the key to strategically using data to discover customer insight and develop value propositions that optimize marketing communications.

Click-to-Call / Click-to-Chat

Click-to-Call is a convienent method for your customers to engage a live agent through a button on your website.

E-mail

E-mail is an excellent way to communicate with your customers. Like the Click-to-Chat, Protocol supports a multi-tier approach to e-mail responses based on our client’s specific business rules.

E-marketing

Whether it is development, blasting, hosting, testing, or tracking - we do it.