Outbound Contact Center Solutions

Outbound Contact Center Services that turn your key investments into increased market share.

Industry leader and Top Outsourcer’s winner of the 2008 Outbound Category, Protocol has consistently provided great returns on our clients’ investments. Over the past 20 years, we have perfected our approach in acquiring and increasing our clients’ market share. From Lead generation in the B2C and B2B space to Welcome Calls to Affinity and Broad Market sales acquisition, Protocol works with you to create and customize an outbound marketing approach that increases your brand's awareness while maintaining stringent quality standards.

Our solutions and services are designed as an integral part of your marketing and sales initiatives and aid in overcoming your unique market challenges and opportunities. The value of Protocol’s contact centers is our flexibility, speed to market and performance that is made possible by our strong business processes and sales oriented culture.

Protocol’s contact centers in the US, Canada and abroad offer outbound services in multiple languages such as French, English and Spanish. Our performance, proactiveness and responsiveness are driven by a relentless customer centric approach; we focus on your specific needs from implementation to roll-out and beyond.

We maintain some of the highest standards in matters of privacy legislation, as mandated by the FTC in the US and CRTC in Canada to ease your regulatory compliance burdens. Protocol is a member of the DMA and the ATA in the United States and of the CMA, MRA, DMAT and CCC in Canada. We are active members of the Contact Center Council, the Canadian Marketing Association and the Quebec Relationship Marketing Association. These partnerships have enabled us to stay on the forefront of the contact center services industry.

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Solutions for Outbound Contact Center Solutions

Our wide array of outbound contact center solutions enables Protocol to develop and execute programs to support the following:

• Cross-sell / Up-sell
• Sales finalization
• POS activation
• Political calling
• Licensed Agent Sales
• Event RSVP
• Agent Validation