Voice Automation Services Technology
Protocol Global Solutions offers industry-leading Inbound and Outbound Voice Automation Services
utilizing both Speech and DTMF (touch-tone) interactive applications. Our VAS (Voice Automation Services)
and Voice Broadcast solutions, along with our extensive expertise, will deliver increased operational
efficiencies and decreased costs, while providing world-class customer service to enhance your organization’s
competitive edge in your industry. Our fully hosted platform utilizes leading edge technology and is fully
scalable allowing us flexibility to quickly develop and deploy applications in a cost-effective manner.
Benefits of our Automated Solutions include Increased One Call Resolution, Improved Customer Service, Reduced Costs,
and 24x7 Self Service Availability with No Hold Times.
Our Solutions
- Order Status
- Call Steering
- Lead Capture
- Location Finder
- Recall Support
- Service Scheduling
- Shipping Confirmation
- Surveys
- Order Processing
- Appointment Reminders
- Balance Inquires
- Automated Alerts
- Collections