Health Care
The healthcare and health insurance market is a highly charged atmosphere today. As the costs of providing and accessing quality healthcare continue to skyrocket, organizations throughout the industry must continually deliver outstanding customer service while soliciting new business.
As a leader in strategic sales, lead development, retention services and member care for the healthcare market, Protocol Global Solutions has the capabilities and experience to meet these challenges for you. We have helped some of the industry’s biggest insurance providers, managed care providers, pharmaceutical manufacturers and healthcare companies generate new business and successfully retain existing customers with a blend of strategic integrated marketing and lead generation solutions.
We bring an intimate understanding of the healthcare market to every customer interaction. From regulatory and data security concerns to licensing, training and education, the specific demands of healthcare clients are central to our operations.
Inbound Call Center Sales & Care Solutions
- Sales Lead Capture and Qualification for
- Individual, Group, Medicare / Medicaid & Product Lines
- Licensed and non-Licensed Call Center Support
- Plan benefit comparisons and Enrollment
- Medicare & PDP specific training
- Member Services
- Customer Care Solutions and Support
Outbound Call Center Sales Solutions
- In-home appointment reminder and scheduling
- Event / Seminar Registration
- Outbound Follow-up to Maximize Conversion
- Database Development and Scrubbing for Direct Mail Campaigns
Customer Loyalty and Retention Programs
- New Enrollee Welcome Calls
- Verification and Enrollment Process Feedback Calls
- Member Satisfaction Surveys
- Regular “Feel the Love” Retention Campaigns
- Disenrollment Surveys / Market Research
- Winback and Save Programs
Direct Mail, Literature & Kit Fulfillment
- Campaign Strategy and Approach
- Database Development
- Data Analytics, Segmentation
- Data Processing
- Variable-Data Printing and Personalization
- Complete Binding, Inserting and Lettershop Services
- Bicoastal Mail Processing
- In-Plant USPS Verification
- Customized Fulfillment
- Online Inventory Management
- EOC & ANOC Fulfillment
B2B Lead Generation & Sales
- Small & Medium Group Lead Generation
- Targeting, campaign management, lead cultivation & nurturing , lead distribution
- Provider Network Expansion
- Contacting Providers for inclusion / conversion into Managed Care Network
Web-Based Lead Center for Agents
- Turn-Key Solution for Agents, Employees and Brokers
- Direct Mail Lead Development
- Telemarketing Option for Lead Qualification
- User Friendly / Agent 30-Minute Online Tutorial
- Lead Filtering
- Hot Lead Purchasing
- Real-Time Internet-Generated Leads
- Dedicated Customer Support and Help Desk
- DNC Search Option
- Robust Reporting to Calculate ROI
- Fast Time to Market