Insurance
In today’s increasingly competitive insurance market, providers must consistently reach new prospects and existing customers with compelling marketing programs that effectively differentiate their services.
For more than 20 years, Protocol Global Solutions has provided integrated solutions that maximize the return on marketing investment. We help you acquire new customers more efficiently and strengthen customer loyalty more effectively to increase the value of every customer.
With dedicated contact center operations in the U.S. and Canada staffed by licensed insurance agents, Protocol is uniquely positioned to support your lead generation and new customer acquisition efforts.
Protocol can develop and execute programs to support the following products:
- Term Life Coverage
- Credit Card Insurance
- Critical Illness Coverage
- Accidental Death Program
- Supplemental Health Insurance
- Credit Protection
- Identity Theft Protection
Inbound/Outbound Customer Contact and Lead Generation Services
- New Customer Acquisition
- Up-sell/Cross-sell Programs
- Winback and Retention Campaigns
- Database Development and Management
- Comprehensive Lead Scoring
Deep Insurance Industry Expertise
- Real-Time Monitoring of Call Center Agents
- Archived Digital Audio Database
- Online Database of Quality Scores and Feedback
- Bi-weekly Operations Overview via Conference Call
- Weekly Quality Development Discussion via Conference Call
- Daily communication between Protocol and clients program managers
- Quarterly Business Reviews
- Data and Voice Verification
- Call Blending