Protocol Honored at ATA Convention & Expo

Three Awards Highlight Protocol’s Commitment to the ATA and to the Communities It Serves

Sarasota, FL, April 11, 2011 – Protocol Global Solutions, a trusted provider of BPO solutions for the energy, healthcare, pharmaceutical, and insurance markets, announced today it was awarded three distinguished awards at the annual conference of the American Teleservices Association (ATA) in Phoenix, AZ, March 13 – 16, 2011.

Chris Haerich, Vice President of Compliance and head of Protocol’s philanthropic efforts was given the prestigious Fulcrum Award, presented each year to the volunteer who made the most extraordinary contributions to the ATA. Don Norsworthy, President and CEO, commented, “I am so pleased that the ATA has recognized Chris’s years of dedication and hard work on their behalf.”

Ms. Haerich, President of the ATA Midwest Chapter, also won the Chapter Award in recognition of her exceptional membership recruiting and retention efforts in Q3 2010.

Don Norsworthy, President and CEO, was presented with the Spirit of Philanthropy Award. This award recognizes the individual who most exemplifies the spirit of philanthropy through his contributions of service, leadership, and/or monetary donations to the community. “I am honored to receive this prestigious award on behalf of everyone at Protocol,” said Mr. Norsworthy. “This award is only recognition of my vision; my employees are the true hero’s through their enthusiastic participation in our philanthropic efforts.”

Visit our website to learn more about our charitable endeavors and partnership opportunities: www.protocolglobalsolutions.com/philanthropic.

“Once again, Protocol has proven itself to be a leader not only in the teleservices industry, but in the communities they serve,” said Robert Kobek, President of the ATA. “We are proud to be able to recognize their contributions of time, talent, and treasure.”

About Protocol Global Solutions

Protocol is a single source provider of contact center services, case management and monitoring services, and cutting-edge marketing solutions. From contact center services for customer service, lead generation, customer acquisition and retention to up-sell, cross-sell, and winback campaigns, Protocol helps organizations grow, find, interact with, and retain customers through virtually every channel and touch point. In addition, Protocol proactively adds value to the relationships between its clients and their customers with depth and experience across a diverse range of verticals and services, including strategic and creative program development, leading technology, data analytics, and customized dashboard reporting. Protocol Global Solutions has over 2,200 employees in 7 locations across the U.S. and internationally. Learn more at www.protocolglobalsolutions.com..

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