Protocol V.P. Appointed Head of American Teleservices Association Chapter President’s Committee

Christine Haerich Gets the Nod from National Board Chairman at ATA Annual Conference

Sarasota, FL, December 1, 2009 – Protocol Global Solutions, a trusted provider of BPO solutions for the Healthcare, Energy, Financial Services, and Insurance markets, announced today that Christine Haerich, Vice President of Compliance, has been appointed to head the American Teleservices Association’s Chapter President’s Committee (CPC).

“Congratulations to Chris,” stated Don Norsworthy, President and CEO of Protocol Global Solutions. “We applaud her and are proud that a member of our company has been chosen to be a leader in this prestigious organization…an organization that has such a major impact on our industry.”

Founded in 1983, the ATA provides leadership in the professional and ethical use of the telephone for conducting business. As head of the Chapter President’s Committee, Ms. Haerich will serve a two-year term, presiding over CPC meetings and overseeing the work of all U.S. chapters.

“Ms. Haerich was chosen for many reasons, one being her commitment to the ATA through her role as President of our Midwest Chapter over the last 3 years,” said Lisa Nye-Ford, Director of Member Services with the ATA. “Through her leadership, we look forward to years of continued growth and progress.”

Ms. Haerich came to Protocol Global Solutions in 2000 with over 17 years of experience in the teleservices industry. She is also a member of the ATA Compliance Officer’s Forum and the Federal and State Legislative Committees. Since 2008, she has also led all philanthropic endeavors for Protocol, helping to organize and support food drives for the hungry, toy, book and school supply drives for the less fortunate, the building of homes for the poor, and the mentoring of the disadvantaged.

“This appointment means a great deal to me,” said Christine. “Being recognized by one’s peers is truly rewarding. I look forward to working with the ATA committee members and the membership at large to inform and advance the telemarketing industry.”

Protocol is your single source for contact center services, case management and monitoring services, and cutting-edge marketing solutions. From contact center services for lead generation, customer acquisition, and retention, to up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with a diverse range of services, including strategic and creative campaign development; data analytics; print and mail production; and campaign dashboards. Protocol Global Solutions has over 2,200 employees in 8 locations across the U.S. and internationally. Learn more at www.protocolglobalsolutions.com.