H1N1 National Emergency
Health Department streamlines H1N1 distribution via call center solution.
One County Health Department in Illinois specifically
states its mission as promoting physical and emotional
health, preventing illness, injury and disability, and
protecting the health of its residents from environmental
risk factors. It maintains three locations and serves nearly
one million residents.
Despite their technological capabilities and human
resources, this Department continually seeks process
improvements to meet the needs of its constituents. Using
an easy-to-manage call center platform solution from
Protocol Global Solutions, this Department successfully
streamlined its distribution of the H1N1 vaccine and better
anticipated its upcoming need for more.
Without help, Departments could foresee:
- extended patient waiting lines
- delays due to patient prescreening for eligibility
- high call volume of patients with questions
- the need for additional local services, i.e., police and fire departments for traffic control and security enforcement
- the potential for scheduling mishaps due to appointments being taken at three separate locations
Challenge:
In the spring of 2009, it was evident to Health Departments
everywhere that the fall flu season would be challenging.
Seasonal flu would present its routine problems. But now the
H1N1 flu strain would tax public health resources tenfold.
Please click here to read the full H1N1 Case Study article or download the PDF.
About Protocol Global Solutions
Protocol is your single source for contact center services, case management and monitoring services, and cutting-edge marketing solutions. From contact center services for lead generation, customer acquisition, and retention, to up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with a diverse range of services, including strategic and creative campaign development; data analytics; print and mail production; and campaign dashboards. Protocol Global Solutions has over 2,200 employees in 8 locations across the U.S. and internationally. Learn more at
www.protocolglobalsolutions.com.