Protocol Expands Two North American Facilities
Growth in Call Center, Direct Marketing Demand Trigger Facility Expansions in Kansas City, MO and Montreal for Leading Direct Marketing Services Provider
Sarasota, FL, May 12, 2009 – Protocol Global Solutions, a trusted provider of contact center services and solutions including integrated direct marketing capabilities for the Corrections, Healthcare, Energy, Financial Services, and Insurance markets, announced today that two of the company’s North American locations have moved to expanded facilities. The new Kansas City, MO and Montreal, Quebec office expansions are a result of substantial growth in the company’s call center and direct marketing operations.
Protocol’s new Kansas City facility will accommodate a 20% increase in personnel. This location includes account management teams for the company’s Integrated Marketing Services and Contact Center Services divisions.
“This expansion will support the significant growth we’ve achieved in our lead generation services,” said Jill Compton, Senior Vice President of Marketing Services.
Built from the ground up, Protocol’s new Montreal, Quebec facility houses 300 inbound and outbound capable call center seats. The facility incorporates the latest in networking, VoIP and SER dialer technologies to deliver unsurpassed quality and reliability. Protocol Montreal’s experienced staff specializes in inbound and outbound direct sales, support, customer care and retention services for a variety of verticals, including financial services, insurance, publications, Energy and telecommunications.
“In such a highly competitive industry, our significant growth is a reflection of our experience, employee dedication and technology,” said Jeanine Giorgi, Senior Vice President of Canadian Operations. “With a management team that averages more than 12 years of call center industry experience and a world-class facility, Protocol Montreal is prepared to serve our clients for years to come.”
“We’re thrilled to support our clients’ business growth with these facility expansions,” said Don Norsworthy, CEO. “These are investments in the futures of our clients, employees and communities - and we’re more than happy to make them.”
About Protocol Global Solutions
Protocol is your single source for contact center services and cutting-edge direct marketing solutions. From lead generation to customer acquisition, retention, up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. In addition, we proactively add value to the relationships between our clients and their customers with a diverse range of services, including strategic and creative campaign development; data analytics; print and mail production; and campaign analysis, With 2,200 employees and 8 locations across the U.S. and Internationally; Protocol is one of the largest privately held integrated direct marketing companies in the country. Learn more at www.protocolglobalsolutions.com.