Protocol Ranked Best in Industry by ContactCenterWorld.com

Leading Outsourcer Earns 14 Awards in Annual Industry Rankings

Sarasota, FL, December 11, 2009 – Protocol Global Solutions, a trusted provider of BPO solutions for the Healthcare, Energy, Financial Services, and Insurance markets, announced today it was awarded 8 top ten awards in the prestigious annual ContactCenterWorld.com Top Outsourcer Rankings Awards. Protocol also earned top rankings in an additional 6 different categories, including inbound, outbound, e-marketing and voice automation. These awards continue to underscore Protocol’s renowned position in the contact center industry worldwide.

“At Protocol, we take great pride as a company in being a world-class leader in contact center solutions,” said John Heltzer, President of Contact Center Services for Protocol. “Our achievements in the ContactCenterWorld.com awards highlight our commitment to providing our customers with game-changing services that help them achieve critical customer care and sales growth objectives.”

“Our goal is to proactively add value to the relationships between our clients and their customers,” said Don Norsworthy, President and CEO. “The Protocol Global Solutions name and brand identity accurately communicate our geographic reach and emphasis on creatively delivering customized business growth solutions.”

The annual ContactCenterWorld.com Top Outsourcer Rankings is a unique awards showcase that ranks the service offerings of outsourced call center solutions worldwide. Supplier-provided data is used to rank call centers in key areas. Inbound, outbound and blended call centers are ranked independently. Learn how our Contact Center Solutions can help your company by visiting our website: www.protocolglobalsolutions.com/ContactCenter

“We are honored to, once again, be acknowledged among the leaders in our industry,” said Don Norsworthy, President and CEO of Protocol. “Our commitment to performance on every level continues to set us apart in the global market.”

About Protocol Global Solutions

Protocol is your single source for contact center services, case management and monitoring services. From contact center services for lead generation, customer acquisition, and retention, to up-sell, cross-sell, and winback campaigns, Protocol helps you find, interact with, and keep customers through virtually every channel and touch point. Protocol Global Solutions has over 2,200 employees in 8 locations across the U.S. and internationally. Learn more at www.protocolglobalsolutions.com/

Media Contact

Contact:	Christine Haerich
Phone:	941-906-9000
Website:	www.protocolglobalsolutions.com
Email:	chaerich@protocolmarketing.com